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How to cancel data tops ups?

Olliebd
I'm a Participant Level 2
I'm a Participant Level 2

Hey

 

Having trouble here. Trying to cancel my data top up but texting CANCEL to 222 doesnt work and ill be charged 10$ to change my bill if i talk to an agent. Very annoying as ill be charged more because the system doesnt work

 

Can someone help?

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @Olliebd,

 

Since texting CANCEL to 222 doesn't work you will not be charged for contact customer service regarding this issue, for a list of all the administrative charges see here.

 

You can contact customer service and have them look at your account to see what is happening, alternatively, you can also send a private message to @FidoSolutions and a moderator would be happy to assist you.