How to cancel data tops ups?

[Olliebd]

Hey

Having trouble here. Trying to cancel my data top up but texting CANCEL to 222 doesnt work and ill be charged 10$ to change my bill if i talk to an agent. Very annoying as ill be charged more because the system doesnt work

Can someone help?

[KAPABLE-K]

Hello @Olliebd,

Since texting CANCEL to 222 doesn't work you will not be charged for contact customer service regarding this issue, for a list of all the administrative charges see here.

You can contact customer service and have them look at your account to see what is happening, alternatively, you can also send a private message to @FidoSolutions and a moderator would be happy to assist you.