How to authorize a friend to freeze my account

[GRB11]

I'm currently outside of Canada and not able to call Fido myself. I want to authorize a friend to freeze the account for me. I'm wondering how can I do this? Thx for help

[FidoMegan]

Hi GRB11

Welcome to the Community!

Only you as the account holder can request a temporary suspension of your account. I'll send you a PM and we'll look at your options. 

For future reference, don't hesitate to reach out to us on our Facebook or Twitter page here. 

[KAPABLE-K]

@FidoMegan can't an authorise person on the account do it? I'm authorised on a couple of account and i'm able to make changes and order stuff given I never did a suspension. 

So as an authorise person on an account I can not do a suspension?

[FidoClaudia · Accepted solution]

Hey @KAPABLE-K,

As an Authorized User on an account, you gain access to quite a few transactions that you can complete. However, for security reasons, certain transactions can only be completed by the Account Holder himself / herself.

The Temporary Suspension is one of them. 

In addition, an Authorized User cannot:

• Request a transfer of service
• Activate a new line
• Deactivate an account / Resume a deactivated account
• Add a PIN or another user to the account
• Remove a lost/stolen restriction on a phone
• Request a phone number change 
• Request any banking info or credit evaluation records

You can find a list of the transactions that can be performed by an Authorized User here.

Hope this helps