How to authorize a friend to freeze my account

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I'm a Participant Level 1 GRB11
I'm a Participant Level 1

How to authorize a friend to freeze my account

I'm currently outside of Canada and not able to call Fido myself. I want to authorize a friend to freeze the account for me. I'm wondering how can I do this? Thx for help

 

Accepted Solution

Re: How to authorize a friend to freeze my account

Hey @KAPABLE-K,

 

As an Authorized User on an account, you gain access to quite a few transactions that you can complete. However, for security reasons, certain transactions can only be completed by the Account Holder himself / herself.

 

The Temporary Suspension is one of them. 

 

In addition, an Authorized User cannot:

  • Request a transfer of service
  • Activate a new line
  • Deactivate an account / Resume a deactivated account
  • Add a PIN or another user to the account
  • Remove a lost/stolen restriction on a phone
  • Request a phone number change 
  • Request any banking info or credit evaluation records

 

You can find a list of the transactions that can be performed by an Authorized User here.

 

Hope this helps Smiley

 

 

 

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Former Moderator FidoMegan
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Re: How to authorize a friend to freeze my account

Hi GRB11

 

Welcome to the Community! Very Happy

 

Only you as the account holder can request a temporary suspension of your account. I'll send you a PM and we'll look at your options. 

 

For future reference, don't hesitate to reach out to us on our Facebook or Twitter page here



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I'm a Legend Level 1
I'm a Legend Level 1

Re: How to authorize a friend to freeze my account

@FidoMegan can't an authorise person on the account do it? I'm authorised on a couple of account and i'm able to make changes and order stuff given I never did a suspension. 

 

So as an authorise person on an account I can not do a suspension?

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Solution

Re: How to authorize a friend to freeze my account

Hey @KAPABLE-K,

 

As an Authorized User on an account, you gain access to quite a few transactions that you can complete. However, for security reasons, certain transactions can only be completed by the Account Holder himself / herself.

 

The Temporary Suspension is one of them. 

 

In addition, an Authorized User cannot:

  • Request a transfer of service
  • Activate a new line
  • Deactivate an account / Resume a deactivated account
  • Add a PIN or another user to the account
  • Remove a lost/stolen restriction on a phone
  • Request a phone number change 
  • Request any banking info or credit evaluation records

 

You can find a list of the transactions that can be performed by an Authorized User here.

 

Hope this helps Smiley

 

 

 



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