How can I cancel a feature?

How can I cancel a feature?

How can I cancel a feature?

zhabibi
I'm a Participant Level 2

How can I cancel a feature?

Hello,

 

I have been with Fido since 2018.

I got the promotion of "Free 1000 INTERNATIONAL LONG DISTANCE MINUTES" and never been told that this feature has an expiry date.

Now I am getting charged 5$ more than usual each month.

How can I cancel this feature?

Thanks.

4 REPLIES 4
FidoPierre
Moderator (inactive)

Hey @zhabibi

 

If you need a feature removed from your account, we invite you to contact us to speak to a representative directly. 

 

We can also send you a PM from here if you would prefer. Let us know! Smiley 



zhabibi
I'm a Participant Level 2

Hi,

 

Thank you very much for your reply.

I appreciate sending me a PM here, please.

Not a problem! We'll send you a PM and we can remove the $5 option for you Smiley
 

Keep an eye on your inbox, we'll chat there! 



zhabibi
I'm a Participant Level 2

Great!

Thank you.