Horrible and Inconsistent Customer Service.

[MN25]

Throughout my 15+ years with Fido, I have went through many ups and downs with this company. It has come to the point where I am seriously thinking of switching phone companies because of the lack of respect and courtesy towards long-term and loyal Fido customers. 

I keep receiving different information from different agents and no proper help was offered in regards to upgrading and changing phone plans. 

Does anybody have the e-mail to the Office of the President/Customer Relations? If they are unable to provide a remedy to this situation, I will consider going elsewhere. Sad, because for the most part, Fido was usually good. 

[FidoSaira]

Hey @MN25, 

Welcome to the Fido Community!

First of all, we'd like to thank you for your many years with us, we truly appreciate it. Our aim is to provide our customers the best service we can and I am sorry to learn that your recent experience does not reflect that. We'd be happy to review everything with you on the Community if you wish.

Can you please tell us a little bit about the situation?

[MN25]

Can you PM me so we can discuss this further? Thank you. 

[FidoVan]

We sent you one!