A more clear description of what has happened in my case.. I don't think this should be put up with from any other Fido customers too.
I made my call today (Monday January 28th, 2019) at 12:30PM and the first gentlemen I spoke to was of great help and very kind. He passed me onto the 'Retentions' department where I was talking to someone with the most abbrasive and unacceptable attitude for anyone in a customer support position. I am completely frustrated with how I've been treated today. I have disconnected my phone line from Fido directly due to this gentlemen and i hope the call I made was recorded so you could see the horrendus attitude displayed by the gentlemen. I hope you can train this individual to not interrupt/cut people customers off while speaking, use terms like "this is the last time ill explain this" which sounds like hes frustrated and agressive and finally says things like "You can't go anywhere..." or something of that nature. He has also made a mistake as he has lied about my contractual agreement with Fido as I was able to remove that line shortly after on the BYOD plan. I don't believe Fido is a bad company but people like this give your company a horrible reputation and has really blackened the waters with my emotions to this company as I've been a member for longer then 6-7 years...my last device is on contract for another year but don't have much interest in being treated like this ever again.
