Good customers service

[Liviu2]

I am customer of Fido since 2013, suddenly is impossible to wave the 60$ fee for charging the plans. As a compensation they offer me to add a line or to get a credit card ( same condition like one from my account) .

It was a nice way to tell me to try another provider. Thanks again customers service, you know how to deal with people and make them to go away. 
i just hope that I am the only one. 

[FidoPhilippe]

Hey @Liviu2! Welcome to the community. 🙂

Thank you very much for your loyalty, although I'm sad to read about your recent experience. Has there been an update since your last post? If not, you can reach out to us via our social media platforms (FAcebook, Instagram, X (Twitter), and Google) for support.

[Liviu2]

Thank you so much for your reply. You are the one who answered my question. Unfortunately customers service are short staff so are busy to answer for loyal clients. Happy Holidays!