Gift Card

[MS30]

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Hi, 

I was supposed to get the $200 master card but got $50 instead. After chatting to one of the associates, I came to know that this offer is only valid for customers with both phone and home internet plan. 

Unfortunately, no one told me about this when I was signing up for the home internet. It's literally impossible to get someone over the phone, hence trying through this forum. If there was no such offer I would have never signed up with Fido since I was happy with my plan with Virgin.

[FidoLony]

Hey @MS30,

Welcome to the community! 

We can surely have a look into this in detail.

To do so, you can reach out by sending us a private message on Facebook or Twitter.

Alternatively, we can PM you here if you prefer.

[MS30]

Hey FidoLony,

Sure, I don't mind sending the message on FB but I had a chat before and got the same response saying, I gotta have both phone and home internet plan to avail the offer. 

Let me know what platform do you prefer as it's already been more than 4months.

Thanks

[FidoLony]

We'll be sending you a PM shortly so we can review this with you!

Talk to you soon. 😊 

[Sumit1]

Hi, was ur issue resolved ? Hope it was.

[MS30]

Hey Sumit,

Unfortunately not, got the same response, that the offer is only valid for the customers with both phone and home internet plan. I have mentioned numerous times that the Fido guy I talked to didn't mention that the offer is connected. Really frustrated now and I even asked them to review the call recording. It's kinda deceiving.