Getting charged for a service I am not even receiving SCAMMING WINBACK TEAM.

[sammyj]

Why am I getting charged for a service I am not using? Why is it every support agent on here lies to me about my plan not being active??? I cancel my plan then some scamming winback phone center employee from fido reactiaves my plan and now I am getting CHARGED FOR A SERVICE I AM NOT EVEN USING. I don't even have an active SIM IN MY PHONE FROM FIDO. I contact support after they reassure me my plan is cancelled and I will be refunded. NOPE I AM GETTING CHARGED FOR ANOTHER MONTH EVEN THOUGH MY PLAN WAS SUPPOSEDLY CANCELLED. This company needs to restructure and not hire anyone off the street. Can I get someone who is competent to cancel my plan and refund me?? I talk on the phone and I might as well be talking to a kid.

[Cawtau]

Hello Sammyj,

  Welcome to the community!

  Sorry to hear of your situation. However, you should note the forums are community-driven and not intended as a venue for customer services. We would not have access to customers' accounts nor be in any position to assist with your matter. I understand you have already spoken with the, however, if you want address your issue, you would need to contact customer service again. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers