Hello,
After reading other people that how they were harassed by brightstar claims, I thought I should also explain my situation. I lost my phone a week ago 28th November. I uploaded all the documents and my utility bill get rejected. As a utility bill I uploaded my vehicle registration as they told me to. As a proof of address I uploaded my car insurance. I called them and they said that the document you uploaded has already been accepted as proof of address ( proof of insurance ).
So I asked what about the vehicle registration, they say it cannot be accepted. I live in British Columbia, we have the same document as proof of insurance and vehicle registration. They said we need two documents. I said I don’t have any other document. I was told to upload my lease agreement. I live with a family, so I rent a room in a house. So I asked my landlord to creat a lease agreement on a month to month basis, my mistake was that didn’t fill up the “ what is included “ section and I uploaded without filling it. It got rejected. So I uploaded again by making changes in my lease now they say we cannot accept the lease agreement anymore, you have to submit an alternate document.
I am so frustrated right now. I am out of documents. What am I suppose to do ? I am a permanent resident here, so I am not a student nor on work permit. I don’t have any other documents under my name apart from lease agreement, car insurance and vehicle registration. Please help me.
