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Frustrated with Ordering a New Phone

I'm a participant level 2
I'm a participant level 2

I was happy when there was a very nice promotion of phone back on July 2022. My ordered went through no problem but its just taking forever to get fulfilled.


I called fido and chatted with several reps many time and they acknowledged that they received the order and in 2 weeks the phone will be shipped out. Its already October 2022 and every time I contact them, they always say the same time.




Hi there @Clyd3 and welcome to the Community!


We understand how exciting it is to wait for your order and in exceptional situations, it can take longer than the average 2 to 5 business days for delivery. All of these timelines are always subject to change without notice and seeing that you've waited about 3 months already, we sure would like to help you consider other options and offers we may have if you do not wish to hold onto your current order anymore.


Please send us a PM over Facebook or Twitter for assistance and we'll be more than happy to look into that with you, thanks!