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I'm a participant level 1
I'm a participant level 1

Hello. On August 5th I've logged into my account and noticed a bill of almost $1300 dollars owed for a new phone I did not purchase. My email was also changed and my data plan was reduced from 10 GB to 2 GB + 2 GB.


I called the customer service as soon as I noticed, but unfortunately they informed me that they were not able to solve the problem at that time, so they sent my case to Mr. Adam at Fido's Fraud Management.


Since that day I'm waiting for a solution or even a orientation because I don't know what to do about the charge, but unfortunately Mr. Adam doesn't answer the phone or answer the messages I've left for him many times through this almost 1 month and a half.


Anxious for a solution. Thank you.


Former Moderator
Former Moderator

Hey @paulomondadori, welcome to the community, I'm sorry it has to be under these circumstances. 


We'll like to take a look at this with you, can we send you a PM on here?