I've been trying to get a hold of the fraud department for a week now for a relative's suspended account as it was suspended for a fraud investigation. I called on Monday and left a message for an invididual whose extension was given to me by a Fido agent. By Thursday I still have not received a callback from him so I left another message. Still no callback and it is now Monday.
Today I called Fido to talk to a customer service representative who told me to call the fraud department and leave a message so that any available agent could take care of my situation.
I really don't mind waiting for a callback but how does Fido expect me to pay my phone bills when the account is suspended and the fraud department will not call me back so I can resolve this situation and get back into the account? I'm really tired of going in circles because the Fido customer service representatives tell me to call the fraud department but they won't pick up or call me back!
I've already tried contacting someone over Ask Jack and they told me to call the fraud department...
If sending a PM over Community would get me what I need then yes I would like a PM.