Final Bill Refund

Final Bill Refund

Final Bill Refund

hellistina
I'm a Participant Level 1

Final Bill Refund

I closed my account 4 months ago in September last year but still have not received my refund check yet after following up multiple times, what do I need to do to get accounting to send that check to me to a Canadian address that's on file and have been verified multiple times by your CSR?

2 REPLIES 2
FidoJulien
Moderator

Hey @hellistina

 

Welcome to the Community!

 

I'll send you a PM so we can take a look at this together.

 

Talk to you soon Smiley



Scooby-Doo
I'm Qualified Level 1

Hello @hellistina 

 

When you have a credit balance on your final bill, a refund cheque is usually sent out between 1 to 3 weeks after your final invoice is released. 

 

 I will ask Fido team to look up your account with your consent they should send you a DM fairly quickly to directly assist you.

 

Thank you!