Final Bill Refund

[hellistina]

I closed my account 4 months ago in September last year but still have not received my refund check yet after following up multiple times, what do I need to do to get accounting to send that check to me to a Canadian address that's on file and have been verified multiple times by your CSR?

[FidoJulien]

Hey @hellistina

Welcome to the Community!

I'll send you a PM so we can take a look at this together.

Talk to you soon

[Scooby-Doo]

Hello @hellistina 

When you have a credit balance on your final bill, a refund cheque is usually sent out between 1 to 3 weeks after your final invoice is released. 

 I will ask Fido team to look up your account with your consent they should send you a DM fairly quickly to directly assist you.

Thank you!