Dear Sir/ Madam,
I am a Fido customer, the reason for my email is to seek attention regarding my recent bill. I tried connecting with customer service, but they do not give me satisfaction and are not willing to hear from my side and I feel so unappreciated as a customer putting me on hold and connecting me to apple support.
My bill was $530 normally it's only $75 a month, the reason is am being charged an extra minute, which is unbelievable, I am only using facetime and I expect or understand and am quite sure that facetime calling won't charge you per minute but they do, why would someone choose to pay per minute if there is another way of calling for free like messenger, WhatsApp unless they are not aware of the charges, and even if they charged it shouldn't be that easy to make a long-distance call, I would say this is not fair for a customer perspective, billing for extra $455 a month is more than a business. Did someone give me a heads-up at that time? No nobody, this is not fair to me, and I am asking you to take it into consideration. This is not just $20 extra this is $455; I was not aware of charges of extra minutes using facetime
Thank you for your time
Liezel Lima
