cancel
Showing results for 
Search instead for 
Did you mean: 

File a complaint

arbo
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

 

I'd like to file a complaint to Fido throuth online or email.

I tried to find the ways online, but it seems no way.

Does anyone knows it?

 

Thanks,

 

5 REPLIES 5

Dhruvik
I'm a Participant Level 1
I'm a Participant Level 1

Dear ALl, 

 

I was taking to one of your employee her name was Sanaya> she was not helping me and she ended the chat by herself. WHich is vey disatifying. Need 

Gaur
I'm a Participant Level 3
I'm a Participant Level 3

I was talking to a Fido agent just now Prashanth from Montreal. Didn't even bother to listen, just disconnected from that chat. So annoying. Pathetic services from Fido live agent.

Hey @Dhruvik

 

This is definitely not the type of experience we want to provide our customers!

 

Feel free to contact us here and we'll be more than happy to help. Smiley

 

Have a good one!



tmm
I'm a Participant Level 2
I'm a Participant Level 2

No, there is not useful information there. Chat won't deal with prepaid accounts. There is no person at the end of any phone line. I think they know this. Kafkaesque

KAPABLE-K
MVP MVP
MVP

Hello @arbo,

 

Welcome to the community!

 

Fido does not provide customer service through e-mail if you have a concern you can contact customer service, you can also find more information here.