I need to file a formal complaint as my issues have not been resolved by email or chat.
Each time I ask to have a supervisor call me but no one does.
How do I file a complaint?
Welcome to the community!
You should note that you will only be referred to the Ombudsman or Office of the President once the proper escalation process had already been exhausted (see here). You might also refer here for steps to Resolve a Concern.
Hope this helps 😀