Hi I've been with fido for 8 years now.
I called on 28th November to make sure if I get my phone from store if I'll be able to get the $200 bill credit next month and fido rep clearly told me that I'll get bill credit but I called twice after that and both time they denied me.
First time when I called fido rep he confirmed me calling on 28th february and told me to go to store to get bill credit. I went to the store and store raises their hands and said they cant do anything about it.
Second time I called and guess what she said I didnt call on 28th november at all and tried to prove me liar with their lies and now fido has me both ways i cant pay off this $1000 something device balance and nor can I return the phone.
Its my mistake that I took a word from fido rep and upgraded my phone. Was very disappointed after using fido for 8 years.