Fido ripping off old customers?

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I'm a Participant Level 2
I'm a Participant Level 2

Fido ripping off old customers?

Can anyone on here please help me understand why Fido always looks to rip off old customers? It's absolutely hilarious that almost every single one of their new and much better plans are ONLY for "new activations" or "device upgrades".

Right now, I have two lines with Fido and one of them is stuck on $50 for 4gb of data, FOUR. It's pretty stupid to be paying for such a measly amount of data when they're offering new customers 9gb for the same amount of money. Can anyone help me understand this nonsensical logic?

On a side note, does anyone know how easy/difficult it is to port my numbers from Fido to say Freedom or Telus or anything else for that matter?

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido ripping off old customers?

I totally agree with you. NEVER got any bouns or offer.
I have the hardware upgrades with financing last month, from the date I got the phone from costco, I keep asking fido if I can get the offer like others, like $50-10GB, $45-5G/6G, However, everytime chat with the agent online or FB, Fido's answer is NO...
I have a contract until Jul 27, 2022, with $50-4GB,Sad! 

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido ripping off old customers?

ouch! That's pretty horrible!

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Moderator
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Re: Fido ripping off old customers?

Hey @rsa02,

 

We definitely want to provide our existing customers with the best prices and offers. We would love to look over your account in order to find the best deal for you. 

 

In order to get this process started, you will need to reach out to us here or we can send you a private message via the community.

 

Let us know how you'd like to proceed. 😃

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido ripping off old customers?

Hi Anthony,

 

I did reach out to customer care on chat, they weren't of much help, unfortunately, although they did help me out with some bonus for 2 months. I'm ok to chat on PM as well, however, I think that Fido should give offers to their existing customers too and not just new ones. This ploy was used on me a few months ago with some "bonus" data for a new activation. Since then, plans have only gotten better and I feel ripped off

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Re: Fido ripping off old customers?

Great! I've sent you a PM. Talk to you there!😃

 



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Fido ripping off old customers?

Feel your pain. I was exactly in the same plan (i recently posted on the forum about my experience).. As per your question on how easy is to port to another carrier, I port over to virgin and it took less than an hour on a weekend.

 

hope it helps!

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Fido ripping off old customers?

I have a concern aswell, I just upgraded my phone from an Iphone 6 to a S10. I was not allowed to keep my old plan, which kind of ticked me off. I had a $50 for 5 GB of data and was forced a downgrade because "we no longer carry small plans." so now I'm paying the same amount for less data, that makes sense.

Now I see that you have a $50 for 9GB of data, I tried to switch it through the online interface however it doesn't seem like you allow it because it's for phone upgrades or new plans only?

My phone is literally less than a month old and haven't paid my first bill yet for it, I would like to switch to this plan as I literally just had a phone upgrade, or because I decided to stick with Fido and upgrade a new phone with them a bit earlier than the promotion will I be punished for that? If so that would be extremely unfair and questionable on marketing techniques.

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Fido ripping off old customers?

Just to update: I contacted support and had it resolved. Very satisfied.

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Re: Fido ripping off old customers?

Hey @DaveF

 

Sorry to learn that you decided to leave us. If you change your mind, we would be happy to have you back.

 

 

@Jessayy

 

I'm glad to find out everything was resolved on your end.

 

 



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