They refused to assist in any way possible they continue to Bill despite cancellations or multiple cancellation attempts payment in full was given phone was returned they still continue to Bill and refused to help or resolve the matter worst experience ever
Hey @randyalias! Philippe here. Welcome to the community!
I'm sad to hear about your experience. I'll be happy to help you with your concerns.
I recommend you contact us directly for this. If your account is in collections, the best people to help you would be our credit operations department. You can reach them via 1-888-288-2106 and they'll be happy to take a look at all that with you directly and try to find an equitable solution.
We can certainly help you via PM as well, at your request.