Fido "Share a concern" not working...

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I'm a Participant Level 2 Quebusquoi
I'm a Participant Level 2

Fido "Share a concern" not working...

I've open a service request with Fido back in November, which has yet to be resolve. I figured it was time to escalate this. So I went to https://www.fido.ca/web/page/portal/Fido/Share_a_concern and submited my "concern". Unfortunately, the form will not allow me to submit my complaint telling me to "Please enter a valid email". In case someone has to ask, yes, my entry was very much a valid email address. Has anyone ever tried submitting a complaint via this portal?

 

I guess the natural progression is the Ombudsman. Just curious if anyone can replicate this issue.

 

 

***Edited to add Labels***

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Re: Fido "Share a concern" not working...

Tried Edge, Firefox, Chrome same issue...

 

Turns out the form doesn't consider ...@Outlook.com a valid email address.

Used ...@Gmail.com and it worked fine.

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Re: Fido "Share a concern" not working...

What browser are you using? If its chrome try using another browser.



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I'm a Participant Level 2 Quebusquoi
I'm a Participant Level 2
Solution

Re: Fido "Share a concern" not working...

Tried Edge, Firefox, Chrome same issue...

 

Turns out the form doesn't consider ...@Outlook.com a valid email address.

Used ...@Gmail.com and it worked fine.

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