Fido is cheating on the customer !

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I'm a Participant Level 2
I'm a Participant Level 2

Fido is cheating on the customer !

I just talked to an representative of fido and asked him to give me a plan that has 1000 LD minutes and the representative offered me a plan and I accepted it. After a month I got $749 bill which was because of long distance calling. And when I asked them and they said this plan is not in your file even after giving me the plan. And then I asked them to show me the call recording where the representative has denied me to not giving the plan. They just ignored me and start offering me a payment plan 

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Re: Fido is cheating on the customer !

Hey @Harpinder!

 

Thanks a ton for sharing your experience with us.

 

I believe we spoke on Facebook and looked into things together. If anything remains unresolved don't hesitate to let us know.

 

 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido is cheating on the customer !

You guys lied to me that you don't have the call recording. And after some time you said that we do have to look at the recording. After you review the recording you are again lying to me that your representative never offered me any 1000 LD minutes. 
I am still asking for the call recording. I want to hear that. But, because you make get proved wrong you are not showing it to me. 

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Re: Fido is cheating on the customer !

We're sad you feel that way @Harpinder!

 

As stated earlier, if this remains unresolved for you, don't hesitate to let us know via your active Facebook PM with us. We'll be happy to take another look with you. Smiley



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