Fido extra - Shaw Academy is bogus

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I'm a Participant Level 1 Samshah
I'm a Participant Level 1

Fido extra - Shaw Academy is bogus

I recently started Shaw Academy as per Fido extra offer free one online course. This course is scheduled to 4 week. 2 week pass on and now it asks to register and pay money to continue. Shaw Academy supposed to offer one course completely free as per offer. 

 

Please do not use this free online course offer

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I'm a Participant Level 2 rchavoshi
I'm a Participant Level 2

Re: Fido extra - Shaw Academy is bogus

Hi Dakchyld, 

 

Contact Fido and ask them to escalate the problem to the office of the president of Fido, and speak to someone there. No one else can help you and the more complaints that they get about it, the more likely they will vet who they promote. 

 

I contacted my credit card company and disputed the charge KEEP EVERY EMAIL AND RECIEPT that you have and take screenshots of every single email that you receive from Shaw academy. 

 

I actually got multiple emails back from Shaw (Scam) academy and they falsified dates, tried to twist their terms into their benefit. But honestly, if they get enough dispute claims through credit card companies then I believe that the credit card companies might deem the company fraudulent. This I'm not entirely clear on. But I think it's the best route to get your money back. It worked for me! But it takes 120 days...

In addition, I think you should rate the app on googleplay, and write a review on glass door or trust pilot. This might curb others from joining and also getting scammed. Spread the word! 

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I'm a Participant Level 2 Dakchyld
I'm a Participant Level 2

Re: Fido extra - Shaw Academy is bogus

Thank you for the information. I will definitely follow your instructions.

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Message 12 of 22
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Moderator
Moderator

Re: Fido extra - Shaw Academy is bogus

Hey @Dakchyld,

 

Really sad to read about your experience with them, I assure you this is not what we aim for! 

 

I'll send you a PM asap to take a closer look into it with you!

 

Talk soon.

 

 



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Message 13 of 22
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I'm a Participant Level 1 sd8c
I'm a Participant Level 1

Re: Fido extra - Shaw Academy is bogus

Hey Claudia, it doesnt look like you guys have done anything about shaw academy even after so many complaints you are still offering the "free trials". Anyway I joined one of their course by mistake and I hope that they are not able to bill through fido as I have not provided any credit card info to them. I joined today and realised the scam and sent them an email to have my membership cancelled as I do not want to join their program. 

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Message 14 of 22
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Moderator
Moderator

Re: Fido extra - Shaw Academy is bogus

I can assure you we take the feedback very seriously @sd8c, everything discussed here was shared internally. 

 

Regarding the method of payment, these courses will not be billed on your Fido account. 



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Message 15 of 22
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I'm a Participant Level 1 natsky
I'm a Participant Level 1

Re: Fido extra - Shaw Academy is bogus

Hi,

To be Fair with Fido, This is not a bogus Fido Xtra. I attended the course and finished it in 4 wks without paying anything. Only if you wish to upgrade thats the time they gonna charge you for continuing to a more adavanced topic of the course.

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Message 16 of 22
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I'm a Participant Level 1 ivinissac
I'm a Participant Level 1

Re: Fido extra - Shaw Academy is bogus

Hi Fido it is a scam!! At least someone from your marketing team should try the shawacadamy for a minute before offering to customers. Once you give all the information on their site there is no going back, you can't even delete the account nor the option to cancel it. There are no "contact us" option what you can do is delete the details and rename it with any junk so that they wont send reminder once you are up 4 weeks

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Message 17 of 22
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Moderator
Moderator

Re: Fido extra - Shaw Academy is bogus

Hey @ivinissac! Welcome to the community. Smiley

 

I'm saddened to read that you had a poor experience with them. Have you tried to contact them here regarding your concerns?

 

Let us know.



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Message 18 of 22
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I'm a Participant Level 1 Dufferat
I'm a Participant Level 1

Re: Fido extra - Shaw Academy is bogus

Mr. Moderator:

 

Is it not your responsibility (FIDO) to provide legitimate FREE offers that are not treated as scams? Why should any customer that signs up for the offer you advertise as free and then have to deal with that provider to make things right?!

 

You should be protecting your customers to ensure all is legitimate!

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Message 19 of 22
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Moderator
Moderator

Re: Fido extra - Shaw Academy is bogus

Hey @Dufferat!

 

We assure you that all the offers we provide via Fido XTRA weekly are legitimate and we always want our customers to have the best experience possible at all times.

 

The current offer provides you with a free 4-week course and if you're experiencing any trouble with the course you do have to reach out to Shaw Academy directly at support@shawacademy.com


Can you maybe give us some more details though? What exactly is going on with the offer? 

 

 



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