Fido extra - Shaw Academy is bogus

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I'm a Participant Level 1 Samshah
I'm a Participant Level 1

Fido extra - Shaw Academy is bogus

I recently started Shaw Academy as per Fido extra offer free one online course. This course is scheduled to 4 week. 2 week pass on and now it asks to register and pay money to continue. Shaw Academy supposed to offer one course completely free as per offer. 

 

Please do not use this free online course offer

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I'm a Participant Level 1 hope3
I'm a Participant Level 1

Re: Fido extra - Shaw Academy is bogus

Yes, I did the same thing. Started a program and now can't finish it because I refuse to to pay when they claimed it was a free course. So misleading. 

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Moderator
Moderator

Re: Fido extra - Shaw Academy is bogus

Hey @Samshah and @hope3!

 

Welcome to the community!

 

I can certainly understand your frustration with that. Let me ask you both this:

 

Have you tried to contact Shaw Academy about this directly?

 

If not, you can send them an email at this address

 

Let us know.



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Message 3 of 22
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Moderator
Moderator

Re: Fido extra - Shaw Academy is bogus

Hey @Samshah and @hope3!

 

Do you have any updates for us?

 

Was your issue resolved?

 

 



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I'm a Participant Level 2 rchavoshi
I'm a Participant Level 2

Re: Fido extra - Shaw Academy is bogus

Hi Fido, 

 

This company is a complete scam. I cancelled my free one month membership by the date I was given by the company to cancel and not get charged, and the following day they charged me! 

 

I tried calling them at their American office, there is no option to speak to someone, the only option is to email them. I emailed them twice and only heard back today saying that I was wrong and that my trial ended before the date I was given. I have proof of the trial end date in an email. They also charged me an extra 10 dollars on top of what a premium membership costs. 

 

Their app also does not work nor does their actual website for the so called "Live Classes" which are prerecorded and out of date. I tried emailing them to fix the glitch and no response. 

 

If you look up this company online, you will find hundreds of people saying they got ripped off as well. I cannot believe that FIDO didn't have the foresight to look into this farce of a company before promoting it. Someone has to be held accountable for this joke of a promotion which has resulted in people getting ripped off. 

 

I also tried contacting FIDO on Friday, October 8th and asked a manager to call me back. No response. 


 

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Message 5 of 22
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Moderator
Moderator

Re: Fido extra - Shaw Academy is bogus

Hey @rchavoshi!

 

That's not the experience we want from our customers when they benefit form Fido XTRA offers! These are third party offers though and it does have to be handled via the merchant.

 

You mentioned having a screenshot of the date in your e-mail. Did you try mentioning that to them?

 

On our end I'll also send you a PM in order to look into your account and pass along your feedback as we're always looking to improve FidoXTRA!

 

 



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I'm a Participant Level 2 rchavoshi
I'm a Participant Level 2

Re: Fido extra - Shaw Academy is bogus

Hi Nick, 

 

Honestly, it was a joke trying to get in touch with them. They have phone numbers that you can call which then tell you to email them and when you email them showing confirmation of the end of your free trial and they completely ignore it. 

 

I simply want a refund. 

 

Thanks. 

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Message 7 of 22
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Moderator
Moderator

Re: Fido extra - Shaw Academy is bogus

Hey @rchavoshi

 

We sent you a PM concerning all this.


Feel free to reply when you can Smiley

 

 



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Message 8 of 22
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I'm a Participant Level 2 Dakchyld
I'm a Participant Level 2

Re: Fido extra - Shaw Academy is bogus

I actually paid for the lifetime courses and there definitely bogus they have not replied to any of my emails or calls I left and sent for support. 

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Message 9 of 22
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I'm a Participant Level 2 Dakchyld
I'm a Participant Level 2

Re: Fido extra - Shaw Academy is bogus

I want a refund too. I can’t believe Fido would allow a company like that to scam their customers like that. Smh.

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Message 10 of 22
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I'm a Participant Level 2 rchavoshi
I'm a Participant Level 2

Re: Fido extra - Shaw Academy is bogus

Hi Dakchyld, 

 

Contact Fido and ask them to escalate the problem to the office of the president of Fido, and speak to someone there. No one else can help you and the more complaints that they get about it, the more likely they will vet who they promote. 

 

I contacted my credit card company and disputed the charge KEEP EVERY EMAIL AND RECIEPT that you have and take screenshots of every single email that you receive from Shaw academy. 

 

I actually got multiple emails back from Shaw (Scam) academy and they falsified dates, tried to twist their terms into their benefit. But honestly, if they get enough dispute claims through credit card companies then I believe that the credit card companies might deem the company fraudulent. This I'm not entirely clear on. But I think it's the best route to get your money back. It worked for me! But it takes 120 days...

In addition, I think you should rate the app on googleplay, and write a review on glass door or trust pilot. This might curb others from joining and also getting scammed. Spread the word! 

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I'm a Participant Level 2 Dakchyld
I'm a Participant Level 2

Re: Fido extra - Shaw Academy is bogus

Thank you for the information. I will definitely follow your instructions.

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Message 12 of 22
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Moderator
Moderator

Re: Fido extra - Shaw Academy is bogus

Hey @Dakchyld,

 

Really sad to read about your experience with them, I assure you this is not what we aim for! 

 

I'll send you a PM asap to take a closer look into it with you!

 

Talk soon.

 

 



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Message 13 of 22
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I'm a Participant Level 1 sd8c
I'm a Participant Level 1

Re: Fido extra - Shaw Academy is bogus

Hey Claudia, it doesnt look like you guys have done anything about shaw academy even after so many complaints you are still offering the "free trials". Anyway I joined one of their course by mistake and I hope that they are not able to bill through fido as I have not provided any credit card info to them. I joined today and realised the scam and sent them an email to have my membership cancelled as I do not want to join their program. 

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Message 14 of 22
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Fido extra - Shaw Academy is bogus

I can assure you we take the feedback very seriously @sd8c, everything discussed here was shared internally. 

 

Regarding the method of payment, these courses will not be billed on your Fido account. 



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