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Fido data scam scheme

JasonParker
I'm a Contributor Level 1
I'm a Contributor Level 1

Every few months (1-3 times a year) I supposedly go over my data limit of 6GB. 

It usually plays like this, one day all of a sudden I would go from my usual usage of 50-200MB/day to a 990MB in 1 day! 

 

First of all, I know I did not use that amount!

I would know, after all I usually listen to a radio or a podcast plus I monitor my usage on my iPhone religiously. There is simply no way, why would I ever use that much data plus I remember what I did on that particular day!

 

However, what is even more concerning is the way Fido deals with those situations. 

What always happens to me is, I supposedly go over the limit let's say on June 18, and the next day (June 19) I would receive an SMS notification that I used 100% of my data, followed (the same day) by another SMS telling me "I've exceeded the amount of data included in my plan by $50. For your protection...".

BTW - $50 for 500MB?!!

 

At that point, I would turn off data on my phone, yet it is always too late, considering those notifications are delayed by 12-24 hrs 

There is simply no way to win!

 

Fido refuses to setup their system that would allow automatic stop on data usage once I reach my data limit or at least to send SMS immediately once that happens.

Fido is claiming that there is no way to do it, yet somehow there IS a way to do it ONCE I go over $50 worth of data usage!! To top it off, they have the audacity to claim they are doing it for my protection!

 

You might say there is the option to call their customer service, but you know how frustrating it is. They wil lecture you about basic, common sense stuff of how to monitor your usage and not doing this and that. Of course they will not accept your explanation that that did not happen in the first place and that there is nothing they can do to change it, etc. 

So, because of Fido's lack of care or outright fraud I cannot use data on my phone for 1-2 weeks, I incur extra $50 charges and maybe if I spend an hour or more on the phone they will  give me some credit and a lecture. Lucky me!

 

Shame on you Fido!!

You know it and we know it, implementing those changes (allowing auto data stop and/or instant SMS notification) would be technically trivial nowadays, but I guess it is a good business for you to extort extra $50 for meagre 500MB!?

 

I have been with you since 1997, but now more and more often I'm asking myself - are they worth my loyalty? There must be something better?

Should I switch, are other companies better in this regard?

 

 

26 REPLIES 26

scepeda1
I'm a Participant Level 2
I'm a Participant Level 2

Yup I just reached the end of my contract got 'charged' for having a new plan and now like one week into my plan I have used over two gigs when I have constant access to wifi throughout the day i've been a customer for well over a decade. Sounds fish and i'm sick of it time to find a company that doesn't over charge me and burn through my data when i'm not using it. Sorry fido sounds like you don't appreciate your long term customers

Hey there @scepeda1

 

Welcome to the community Smiley

 

We do offer different coverage options and tools to track your usage. That being said, we'll need to take a closer look at your account together to better assist you.

 

Talk to you soon!



F54321
I'm a Participant Level 2
I'm a Participant Level 2

Same freaking problem. When to bed last night and when I woke up I had text messages telling me I had used all my data and that I was 700 MB over my plan. I WAS ASLEEP. 

 

Clearly a problem by fido, and one I'm not going to just pay up. 

F54321
I'm a Participant Level 2
I'm a Participant Level 2
Click here
Oh yeah, by the way, the phone was connected to wifi when this happened...

Hi @saradent & welcome to the Community!

 

What's the model of the phone that you're using? And is your data tracker set to your billing cycle dates?



Hey @saradent

 

Any news?