Fido customer support closes cases without any intimation to customer

[somenath1061]

My case is closed by Fido without any information being shared with me. 

I was sold a line at an X price and then Fido billed me X+Y amount because the person who generated the billing did not add the promos he told me about while selling the plan. 

Now fido customer support won't listen to my recorded conversation to determine who is correct here. Someone added a note saying that I was called twice...what time or date no one knows. I told them no one called me, but they will only say that the notes says they called me. If I ask them that I want to dispute the case, they won't let me do that!

I wonder what kind of customer support this company is running! I guess its more like do I feel like supporting the customer today or may be not?

[FidoVan]

Hey there @somenath1061 and welcome to the Community. 

Sorry to read about your situation. If you have any unresolved situations, feel free to reach us out in private on Facebook or Twitter and we'll be happy to go over it with you, thank you.