Fido Prepaid, unable to register credit card to account

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I'm a Participant Level 1
I'm a Participant Level 1

Fido Prepaid, unable to register credit card to account

I tried registering mutliple different credit cards to my prepaid account via website, automated service, and just recently through a representative.

 

 

All of them have been rejected, one explanation I got from the rep was that my card was not from a financial institution (PC financial) so we tried my BMO one that failed too.

 

 

So could I get confirmation that PC financial mastercards have been officially rejected from registering on Fido systems, and a solution to my problem, although I have been using one since forever through Fido, and the only thing was it was about to expire.

 

 

Thanks.

 

 

 

***Edited to add labels***

Accepted Solution

Re: Fido Prepaid, unable to register credit card to account

Hi everyone,

 

Sorry to hear about this. 

 

In order to register a credit card to your Fido prepaid account, the name on the credit card and that of the Fido account must match as they are cross-referenced during registration. The same applies to your address and date of birth, the spelling of the name and address.

Should the information not match, your credit card will be rejected by our system.

 

I hope this helps.

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Message 1 of 36
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Fido Prepaid, unable to register credit card to account

I had this same problem last night; again, I was told PC is "not a bank".  Unfortunately, I don't have a second credit card so I'm not sure what to do--buying vouchers when my funds run low is a pain.

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido Prepaid, unable to register credit card to account

I have the same problem with credit card registration. Tried 3 different credit cards. Called Fido twice, visited a Fido kiosk once, was told that Fido system was down, wait for it to be resolved. It's been 4 days, still not resolved.
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Message 3 of 36
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido Prepaid, unable to register credit card to account

Same issue here. PC Financial MC and TD Canada Trust Visa. Can't register any new cards on my prepaid account

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Message 4 of 36
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Fido Prepaid, unable to register credit card to account

It's been 3 weeks since I've tried the 1st time to register my PC Card with fido on my prepaid sevice and every time I called I've been told that a "senior" officer will look into it and get back to me. Nobody did.

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido Prepaid, unable to register credit card to account

This is ridiculous! This problem has apparently been going on for a while, and affected many people. Yet Fido not only failed to solve the problem, but also failed to acknowledge the problem publicly and provide a clear time frame as to when the problem will be solved. This kind of service is unacceptable!
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Community Manager
Community Manager
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Re: Fido Prepaid, unable to register credit card to account

Hi everyone,

 

Sorry to hear about this. 

 

In order to register a credit card to your Fido prepaid account, the name on the credit card and that of the Fido account must match as they are cross-referenced during registration. The same applies to your address and date of birth, the spelling of the name and address.

Should the information not match, your credit card will be rejected by our system.

 

I hope this helps.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido Prepaid, unable to register credit card to account

Thanks for the reply. But I am sorry, your response does not apply to the situation. I am sure most people know the credit card has to match the Fido account. In my case, I accidentally deleted my registered credit card from My Account, and was trying to re-register the SAME card. When it did not work, I tried all my other credit cards. After they all failed, I phoned Fido, and even went to visit a Fido kiosk. Every time, the Fido agent failed to register any credit card, and then the answers were the same, "the system is down, we cannot help you, please try again online or call back in 24 hours". Recently, I was told to try again in a week!

So, if Fido has not realized there has been a problem, I hope you will realize it now and start addressing it, it has been too long (23 days in my case)!
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Fido Prepaid, unable to register credit card to account

Same issue here. Tried to register the same card again and it did not accept it. This is not a simple matter of entering incorrect data, this appears to be a larger issue on Fido's end with the inability of accepting new credit cards for Fido Prepaid. Not sure if Fido has made any changes on their back end recently but I suspect that is the case.

 

At this point I have no other option but to switch to the competition as my minutes are running out. I understand I can buy prepaid vouchers and use those for the time being, but I enjoy the ability to use a credit card and have it automatically charged.

 

It's unfortunate, but I just won't deal with this issue anymore as it has been on going for over a month.

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Former Moderator
Former Moderator

Re: Fido Prepaid, unable to register credit card to account

Hello everyone,

I understand how this situation can be frustrating for you.

At this point, all I can suggest is that you call in and speak with an agent who will be able to open add the credit card to your account for you and open a ticket for it not being working on Fido.ca via your account online.

To reach a representative, you can dial 611 from your Fido and choose the options 4 - 4 - 1 from the main menu.

Please let us know how it goes! Smiley


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