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Fido Account Hacked! What to do?

I'm a participant level 1
I'm a participant level 1

Just got notified on my email the following: "We’ve shipped your NEW CPO SLEEVE FIDO, FIDOTRISIM, Fido CPO Warranty Information, Apple iPhone 12 Pro 128GB PACIFIC BLUE and ACTIVATION3 ACTIVATION KIT FOR IN-BOX_WCOC update to you on October 19, 2021". I thought the email was a spam/scam email since I haven't done anything with Fido other than paying my phone bill for my line. Anyhow, I now checked my fido account and see a second line has been opened with a phone which includes said iPhone 12. I was indeed hacked! Strange since I wasn't notified of any unauthorized log-in or any prior order emails. 


Dilemma: I now see a hefty balance of nearly $1600 remaining in my Fido payment program balance. Firstly, I always pay my bills on time and never fall behind on my payments. I don't want this fraudulent activity to affect my credit score since I do know Equifax monitors Fido for credit ratings. As such, what can be done with this issue? I'm currently on hold with a fido customer specialist. However, I'm very worried about this fraud. Also writing this post as a reference. 


I'm a participant level 2
I'm a participant level 2

Hi ,did they resolve ur problem?


Hey @Reedman245 , sorry to hear you were hacked. You should call fido at *611 immediately and let them know. Also change your password for 

Please call them immediately