False bill

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I'm a Participant Level 1
I'm a Participant Level 1

False bill

I am being charged my regular fido bill even though I have suspended my account because I will be away from Canada for 2 months. I even paid the 7$ suspension fee. I have the confirmation emails confirming the suspensions as well. Why am I being charged still. I am most definitely not paying the amount charged. 

Accepted Solution

Re: False bill

Hello @Arvee,

 

A temporary suspension can only be added from your next billing cycle and only for account currently not under any contract.

 

Not paying your invoice could negatively impact your credit score.

 

Since this is account related you should contact customer service and have them clarify what is happening. 

You can reach out to customer service through any of the available methods listed here.

 

 

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Solution

Re: False bill

Hello @Arvee,

 

A temporary suspension can only be added from your next billing cycle and only for account currently not under any contract.

 

Not paying your invoice could negatively impact your credit score.

 

Since this is account related you should contact customer service and have them clarify what is happening. 

You can reach out to customer service through any of the available methods listed here.

 

 



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