FIDO charged me hidden charges

[p22agarw]

Hi there,

I am living in the UK for one year and I called FIDO on Sep 6, 2023 to cancel my post paid and switch to prepaid so I could keep my phone number and use it whenever I come back to Canada (holidays, etc). Many issues occurred from this. 1) My plan was not switched to prepaid. 2) The bill shows $0 and I was told I have to pay $15 for the pre paid. 3) No way to contact fido customer service from overseas without paying heavy long distance chagrfes for staying on hold for 2 hours.  4) NO ONE TOLD ME I HAVE TO PAY $10 migration fee despite me speaking with 2 people at FIDO on the phone and 1 person over chat. I am highly disappointed with FIDO. If this doesnt get resolved within one week's time, as I have been very patient, I will cancell my business with FIDO and switch to another when I come back.  Thanks.

[p22agarw]

I dont mind a migration fee, just next time tell us before the migration is complete. Also I normally do not prefer posting my issues on forums like this. The last customer service rep told me to post here and said I will get some help here. That is the only reason I posted. Thanks for nothing!!! Will probably cancel my lines with fido and switch now.

[FidoValerie]

Hey @p22agarw

We'd hate to see you go! 

As explained by @Cawtau however, the Fido Community is a forum intended for customers to help each other out. 

If you need assistance with your account, you can reach out through any of the methods listed here and we'll do our best to help! 

[Cawtau]

Hello P22agarw,

  Welcome to the community!

  Sorry to hear of your situation. Unfortunately, we do not know what was previously discussed. However, you should note that the migration fee is standard for switching between the two plan types (see here).

   You should also note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. If you wish to discuss the matter, you would need to contact customer service. Since you are currently outside of Canada, they do offer a number to dial from abroad. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Though, you may need to contact their dedicated Pre-paid service line.

Hope this helps 😀

Cheers