I lost my Samsung S10 and field in a replacement. The first thing is the portal for uploading documents is not working and I have to send documents by mail, this is such a poor service.
I am able to upload all the other documents but Brightstar is asking for the Utility bill. I am staying with my uncle and I am new to Canada. I don't have anything on my name like hydro bill, gas bill, electricity or internet bill and I don't pay rent also.
But I have other documents like:
Permanent Residency Card
Credit Card Bill
I called them and they said that they can't do anything and there is no alternate document that I can submit.
What should I do, please help.
Hey @shyamalmistry !
Welcome to the Community.
I'm sorry to hear that you're having trouble requesting the replacement for your device.
Has Brightstar mentioned if your Fido bill would be considered a valid proof, if you're the account holder?
Should all fail, I would invite you to contact us so we can see if it's possible to escalate the request in some way from our side!
Alternatively, we can also send you a PM through the Community, if that works best for you.