FIDO DEVICE REPLACEMENT IS RIDICULOUS: BRIGHTSTAR

[shyamalmistry]

I lost my Samsung S10 and field in a replacement. The first thing is the portal for uploading documents is not working and I have to send documents by mail, this is such a poor service.

I am able to upload all the other documents but Brightstar is asking for the Utility bill. I am staying with my uncle and I am new to Canada. I don't have anything on my name like hydro bill, gas bill, electricity or internet bill and I don't pay rent also.

But I have other documents like:

Car Registration

Car Insurance 

House Insurance

Permanent Residency Card

Credit Card Bill

Driving Licence

I called them and they said that they can't do anything and there is no alternate document that I can submit.

What should I do, please help.

Thanks

[FidoValerie]

Hey @shyamalmistry !

Welcome to the Community.

I'm sorry to hear that you're having trouble requesting the replacement for your device.

Has Brightstar mentioned if your Fido bill would be considered a valid proof, if you're the account holder? 

Should all fail, I would invite you to contact us so we can see if it's possible to escalate the request in some way from our side! 

Alternatively, we can also send you a PM through the Community, if that works best for you.