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Call forwarding issues

ivan13
I'm a Participant Level 1
I'm a Participant Level 1

I do a lot of call forwarding, and since upgrading to the Pixel 5 my forwarding only works intermittently , and regularly gives me IMEI code errors and doesn't display when my phone is forwarded. Fido says my IMEI is showing a blackberry phone?!? I feel like that is the problem as I haven't had any luck with this problem after all my phone calls in. Can they update the IMEI in their system and maybe that will fix this? 

Please someone help me. 

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @ivan13,

 

Did you get the phone from Fido? Ask Fido to do a reset to switch and see if it help if not try doing a factory reset.