Extra 2GB Data Offer

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I'm a Participant Level 1 Zinedine
I'm a Participant Level 1

Extra 2GB Data Offer

I have been offered a 4 + 2 GB plan and I have only hit the 4 GB limit and fido is charging me with the extra data. It has only been a month that I am using plan and this happens, can someone help me with this case? Thank you.

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Re: Extra 2GB Data Offer

Hey @Zinedine and welcome to the Community.


I can understand how it can be a surprise to go over your usage, specially when you are not expecting it.

 

A good way to avoid extra charges is with the management of your data.


We have a blog on our Community that can hep you with that you can find this here.

 

If you would like to verify your charges, it will be necessary for us to take a look at your account. You can reach us through our channels here.

 

We can also send you a PM here on the Community.


Let us know what's best for you.

 

 

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Re: Extra 2GB Data Offer

Hey @Zinedine and welcome to the Community.


I can understand how it can be a surprise to go over your usage, specially when you are not expecting it.

 

A good way to avoid extra charges is with the management of your data.


We have a blog on our Community that can hep you with that you can find this here.

 

If you would like to verify your charges, it will be necessary for us to take a look at your account. You can reach us through our channels here.

 

We can also send you a PM here on the Community.


Let us know what's best for you.

 

 



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