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Exclusive offer

tav123
I'm a participant level 2
I'm a participant level 2

Today I was offered an exclusive offer of 5gig of data free. I already had currently 5gig bonus so I figured it would become 10gig bonus. I then received an email for the addition of 5gig bonus and followed with another email that had a removal of 5gig. 
is this normal or a joke?

3 REPLIES 3

FidoAllan
Moderator
Moderator

Hey @tav123!

That's odd. Please reach out to customer service and we'll be happy to look into this with you. 

 



tav123
I'm a participant level 2
I'm a participant level 2

Not wasting my time. Currently shopping to move out my lines. 

Hey @tav123,

 

We definitely do not want to see you go. If you change your mind we remain available.

 

 There are several ways to reach customer service:

 

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on Fido.ca

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).

 

Hope to talk to you soon.