your agent Naeem has been extremely helpful in hearing my concern and resolving it. The call reference is I**********. Whereas the other agent who picked my call was really rude. Her name is Isadl. She did not even document any notes while I was on call with her for 27 minutes on the 12th of October. She also disconnected the phone. But luckily I got hold of Naeem later and he carefully listened to my problem and resolved it patiently.
Welcome to the Community!
Thank you for taking the time to share your feedback with us. We are happy to learn that you received exceptional service from Naeem. We do apologize for the earlier call experience too, but we appreciate every opportunity that helps us improve the service we provide.
You can contact us through these channels and we'd be happy to forward your feedback to the agents in question. If you prefer we can also send you a PM here.