Emergency Alerts won't stop

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I'm a Participant Level 3
I'm a Participant Level 3

Emergency Alerts won't stop

I have all of the emergency alert notification settings turned off and yet I still receive alerts at full, terrifying volume.  The bigger problem is that I will receive the alert repeatedly over the course of house at random time intervals.    As an example, this afternoon we received a government alert about mandatory quarantine for travelers.  My friends all received it twice (English and French); I have received it at least 15 times.

 

How can I make this stop?!

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I'm a Participant Level 2
I'm a Participant Level 2

Getting non-stop Amber Alert

I am getting Emergency Alert every 25 to 30 minutes since this morning , non-stop... and I cannot turn that off.

 

Same thing also happened on March 5, 2020.

 

Is that Amber alert system issue? Network issue? or my phone issue?

 

I am using Huawei Mate 20 Pro. I checked the system setup, I have turned off Alert reminder..

 

Attached a screen capture of Emergency alert history from my phone:

WhatsApp Image 2020-03-27 at 8.01.48 PM.jpeg

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Emergency Alerts won't stop

I am having same issue, this also happened on March 5.

I am using Huawei Mate 20 pro, how about you? I am not sure if that is a network issue, or phone issue.

My wife also using same phone but with Bell, she did not have the issue.

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Getting non-stop Amber Alert

My wife also using same model of smart phone but with Bell, she did not have the issue.

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Emergency Alerts won't stop

I have a Huawei P30 lite.

No friends had this issue with other carriers.  I don't know anyone else with this phone so I can't check.

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I'm a Participant Level 3
I'm a Participant Level 3

Re: Emergency Alerts won't stop

8 hours after the initial alert and I am still receiving it...well over 30 times in total now.  This is ridiculous.

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Moderator
Moderator

Re: Emergency Alerts won't stop

Hey everyone!

 

I just wanted to let you all know that we're aware that some of our customers have received multiple emergency alert notifications and that we're working to find out what happened.

 

If you would like to help, you can contact us here or request a PM from us from the community with the following information:

 

Device make / model :
Software / firmware version :
Exact description of the issue with timestamps of the alerts (screenshots will do as well):

 

Thanks!



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Emergency Alerts won't stop

Huawei P30 Lite

Model ELE-L04

Version 10.0.0

 

As you can see, I have emergency alerts turned off, yet I always still receive very loud notifications, multiple times.  Yesterday was insane.  There were more than this, but I cleared the log earlier in the day while trying to figure out how to make it stop. 

Screenshot_20200328_183502_com.android.cellbroadcastreceiver.jpg

Screenshot_20200328_183508_com.android.cellbroadcastreceiver.jpg

 

 

Screenshot_20200328_183326_com.android.cellbroadcastreceiver.jpg

Screenshot_20200328_183338_com.android.cellbroadcastreceiver.jpg

Screenshot_20200328_183347_com.android.cellbroadcastreceiver.jpg

Screenshot_20200328_183354_com.android.cellbroadcastreceiver.jpg

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Moderator
Moderator

Re: Getting non-stop Amber Alert

Hey @Himalayan! Welcome to the community. Smiley

 

I've move your posts here, as it will have the answers you seek.



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Re: Emergency Alerts won't stop

I'll send you a PM @KarinaLeigh! Talk to you soon. Smiley



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