Downpayment for Phone Not received Fido

[AkhilB25]

Hi Team,

I had paid a downpayment for the device iPhone 16pro max the money was debited from my account. I paid using the official app. But it not reflecting in Fido payment record. Money was deducted from my account I have bank statement as well. Because of that Fido is asking to pay again. What to do I have reached Customer care many times. No resolution 

[Cawtau]

Hello AkhilB25,

  Welcome to the community!

  I understand you have paid a downpayment for a device. From what you note, it appears that you made payment through your bank. You should note that it can take a number of days for Fido to receive the funds depending on method of payment. In your particular case, the downpayment will be applied to your account after around 5 days (see here and here). If you had made payment via online banking, that could be the reason the system still shows the downpayment owing.

  You should note these forums are community-driven and not intended as a venue for customer services. If the downpayment does not reflect your payment in a couple of days, you might consider contacting customer service for assistance. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers