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Double data has not been activated on my new plan

I'm a participant level 1
I'm a participant level 1


On 2019/06/18 I made a FIDO plan. However, this weekend the data package ended unexpectedly and when I checked the usage, I noticied that only 3GB were contracted.

But at the store the day I bought it, I hired the 3GB + 3GB service for $ 69 / month, because below that I had no interest.


My question is why it was not made as requested since I bought it in the period with the double the date?

And why am I paying $ 79 / month instead of $ 69 / month?


I sent the situation by email and support but unfortunately no response.

I honestly expected more from FIDO.

I request an answer as soon as possible, pls




Former Moderator
Former Moderator

Hey @Suelensdf


This is definitely an odd situation as the bonus should be there and shouldn't be removed.


We'd love to get to the bottom of this and help out! To figure out what's going on we do have to access your account though.


We're sending you a private message so we can look into this in detail, see you there!

I'm a participant level 2
I'm a participant level 2

Hello Fido forum,

I agree with Suelensdf. I do not understand why Fido allows these errors and does not respond properly. If the goal is to just sell the plan and not worry about the after-sale I think they are on the right way. I also have requests that are several days still unanswered.