Doesn't like to be touched

Doesn't like to be touched

Doesn't like to be touched

SOLVED
Jannabeam
I'm a Participant Level 1

Doesn't like to be touched

Hello I was wondering about how I go about getting my phone warranty my screen is cracked and the assistive touch does not work.

 

Accepted Solution

Re: Doesn't like to be touched

Solved by Senior MVP Senior MVP

Hello Jannabeam,

 

  Welcome to the community!

 

  Sorry to hear your phone screen has cracked. Do you have Device Protection on the device (see also here)? I understand the phone might still be under warranty. However, screen damage usually isn't covered by warranty. That said, Fido does have their Repair Program.

 

  If your phone is covered by Device Protection, you should be able to initiate a repair claim via your My Account. On the other hand, if your device is not covered by the protection, you could visit a Fido store or contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. They should be able to provide your local walk-in repair location.

 

Hope this helps 😀

 

Cheers

 

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Jannabeam,

 

  Welcome to the community!

 

  Sorry to hear your phone screen has cracked. Do you have Device Protection on the device (see also here)? I understand the phone might still be under warranty. However, screen damage usually isn't covered by warranty. That said, Fido does have their Repair Program.

 

  If your phone is covered by Device Protection, you should be able to initiate a repair claim via your My Account. On the other hand, if your device is not covered by the protection, you could visit a Fido store or contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. They should be able to provide your local walk-in repair location.

 

Hope this helps 😀

 

Cheers