Remember when cell phones were used to call people and send an occasional text? A lot has changed since then… Now we use them to connect with friends, browse the web, shop online, watch videos, listen to music, text, take awesome pictures, get directions and so much more… We use them for pretty much everything. So needless to say it must be an awful feeling to see a shattered screen after dropping your phone or then again seeing it take a swim.
Good news though, you can relieve a lot of that stress if you have Premium Device Protection. Replacing a device is a huge pain and can be pretty expensive, too. With Premium Device Protection, get a replacement device, added security and dedicated support in case of accidental damage, loss or theft (in select provinces). As always, if your wireless device isn’t working as it should, bring it into a participating Fido store. If the manufacturer's warranty is still valid, we'll send it for repair and give you a courtesy device to use in the meantime.
Here’s the nitty-gritty:
Great news! We’ll take care of your first service request for a cracked or damaged screen at no extra cost, as long as there’s no other damage to your device.
A few things to keep in mind with regards to screen repair:
We’ll give you a comparable replacement if your device gets lost, stolen (lost/theft coverage not available for Quebec), damaged physically or by liquid, or has any other problems your warranty may not cover.
A few things to keep in mind regarding a replacement:
Visit fido.ca/servicerequest to check out the full list of replacement processing fees.
Replacement devices may be new or refurbished versions of the same or comparable model and all come with a 12-month warranty
Requesting a replacement is easy. You can do it online or by calling 1-866-327-3399. Just make sure that it’s within 60 days of the accident.
We’ll try to repair your device if it’s damaged physically, or has any other problems your warranty may not cover.
A few things to keep in mind with regards to a device repair:
Visit fido.ca/servicerequest for the full list of repair processing fees.
So keep your mind at ease thanks to Premium Device Protection, and remember to back up your personal info (pictures, contacts, etc.). It’s best to be proactive instead of waiting for something unfortunate to happen.