I have an add-on, 1000 International LD Minutes. I would like to make a call to the US but I'm unsure whether my 1000 International LD Minutes would apply to calls to the US. Will I be charged extra to make calls to the US?
Thank you
Hello Turman,
Welcome to the community!
If you were not aware, the 1000 International minute promotion are only to certain Countries. It should be noted that the included Countries for the 1000 International minutes promotion might vary depending on when you received the promotion (see here). As far as I am aware, the current list includes:
Bangladesh
China (including Hong Kong)
India
Mexico
United Kingdom
~see here.
While the Countries might have changed slightly since the promotion was first introduced, the United States was never included as a Country with that promotion. If you regularly make calls to the US, Fido does offer an add-on for US calling. Alternatively, they also offer a Preferred International Rate add-on if you also require making calls to other Countries not included in that promotion (see here).
You should note this forum is community-driven and not intended as a venue for customer services. You might consider verifying the included Countries of your particular promotion with customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
