Does anyone have a contact number for an actual person?

[sekwebb]

Hello, i have been having problems with our account since January 2022

We've spent over 30 hours on the phone with Fido since then 

We upgraded our plans in March 2023 and they screwed up the billing

We have been waiting since March for them to correct it

They do not honour the call back...if they call back at all, it's usually one or two weeks later, and then I reiterate all the issues, they say they're going to call me back and they don't and I start all over again

I would really like to escalate our situation or at least speak to someone with some authority and hoping I might be able to get a contact number in this forum

Thank you in advance

[FidoValerie]

Hey @sekwebb

Sorry to hear about this! 

Customer service can be reached through many different channels, which are listed here.

If a solution isn't reached, you can also ask them to escalate your concern from there. 

You might also refer here for steps to Resolve a Concern.

Hope this helps !