Discrepancy in usage tracker

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I'm a Participant Level 2
I'm a Participant Level 2

Discrepancy in usage tracker

My plan says I have 7 gbs this month after I added 4 gb of data to my plan.. fido is now telling me that I went over my limit but according the website it says I still have over a 1gb of data remaining

 

 

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Former Moderator
Former Moderator

Re: Discrepancy in usage tracker

Hi @Bradleyjf & welcome to the Community! Smiley

 

Just to make sure that I understood correctly, did you get a notification that you were over your data but the usage tracker online is showing that you still have 1 GB left?

 

Thanks for clarifying!



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Discrepancy in usage tracker

Yes exactly
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Former Moderator
Former Moderator

Re: Discrepancy in usage tracker

@Bradleyjf

 

I'll send you a PM and we'll check it out. Smiley 



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