Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Device protection

Fnowroozi
I'm a participant level 1
I'm a participant level 1

June 2018

The device protection customer service is awful!! After I paid for this plan many years , when I need to change my sherred iPhone,after they wasting my time for one month , they sent me an email that it's not approved without any reason and then when I called them back , nobody could tell me what's wrong ( after holding line for 45 min)!!!

This company (Brightstar Device Protection) is very unprofessional!! 

I am really upset and I need a clear answer !!

0 Likes
1 REPLY 1

FidoThomas
Former Moderator
Former Moderator

June 2018

Hey @Fnowroozi, 

 

Welcome to the Community Smiley

 

Hmm, it's definitely not the kind of experience we wish to provide you. I completely understand how you feel, rest assured that we're here to help!

 

If Brightstar deemed that your device isn't covered by the protection, they need to provide you the reason why. Let's take a look at this together, shall we?

 

I'll send you a PM, talk to you soon!

 

 



0 Likes
Copyright © 2024 Khoros, LLC