Device protection

Device protection

Device protection

I'm a Participant Level 1

Device protection

The device protection customer service is awful!! After I paid for this plan many years , when I need to change my sherred iPhone,after they wasting my time for one month , they sent me an email that it's not approved without any reason and then when I called them back , nobody could tell me what's wrong ( after holding line for 45 min)!!!

This company (Brightstar Device Protection) is very unprofessional!! 

I am really upset and I need a clear answer !!

Moderator (inactive)

Hey @Fnowroozi


Welcome to the Community Smiley


Hmm, it's definitely not the kind of experience we wish to provide you. I completely understand how you feel, rest assured that we're here to help!


If Brightstar deemed that your device isn't covered by the protection, they need to provide you the reason why. Let's take a look at this together, shall we?


I'll send you a PM, talk to you soon!