payment not applied to the account

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I'm a Participant Level 1 Behcetacar
I'm a Participant Level 1

payment not applied to the account

I changed my number and the payment that I made in january is missing. Fido cannot find it so I was double charged. I paid that amount of money but as of 6 of June I will not be using Fido anymore.

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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: payment not applied to the account

Hey @Behcetacar,

 

There's a few things we'd need to look at in order to determine what happened. 

 

I'll send you a PM to get things started. For any other account related questions, don't hesitate to reach out directly on other channels. 



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