payment not applied to the account

payment not applied to the account

payment not applied to the account

Behcetacar
I'm a Participant Level 1

payment not applied to the account

I changed my number and the payment that I made in january is missing. Fido cannot find it so I was double charged. I paid that amount of money but as of 6 of June I will not be using Fido anymore.

1 REPLY 1
FidoRachel
Former Moderator

Hey @Behcetacar,

 

There's a few things we'd need to look at in order to determine what happened. 

 

I'll send you a PM to get things started. For any other account related questions, don't hesitate to reach out directly on other channels.