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I changed my number and the payment that I made in january is missing. Fido cannot find it so I was double charged. I paid that amount of money but as of 6 of June I will not be using Fido anymore.
There's a few things we'd need to look at in order to determine what happened.
I'll send you a PM to get things started. For any other account related questions, don't hesitate to reach out directly on other channels.