Deceptive and fraudulent sales tactics

[mehdi90]

I went to a Fido store to get a prepaid plan. I've been sold a post paid plan with a credit check without my knowledge. The reason I knew my credit was checked is because I have a monitoring plan with Equifax that notified me next day. How can I complain to the Consumer protection? Thanks

[FidoPhilippe]

Hey mehdi90! Welcome to the community.

I'm sad to read about your store experience. That's certainly not the service we expect them to provide.

I would suggest contact us here for that to start. Alternatively, we can also send you a PM to talk this over through the community instead.

Whichever way you chose, please let us know the end result here.

Thanks!