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Deceptive and fraudulent sales tactics

mehdi90
I'm a participant level 1
I'm a participant level 1

I went to a Fido store to get a prepaid plan. I've been sold a post paid plan with a credit check without my knowledge. The reason I knew my credit was checked is because I have a monitoring plan with Equifax that notified me next day. How can I complain to the Consumer protection? Thanks

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey mehdi90! Welcome to the community. Smiley

 

I'm sad to read about your store experience. That's certainly not the service we expect them to provide.

 

I would suggest contact us here for that to start. Alternatively, we can also send you a PM to talk this over through the community instead.

 

Whichever way you chose, please let us know the end result here.

 

Thanks!