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Dead Zone

I'm a participant level 2
I'm a participant level 2

My new place of employment is in a dead zone. I have spent the last 2 weeks being transferred between multiple departments, and each time after about 45 mins I end up "somehow" getting disconnected. Never a call back. Never a resolution. It is not just a problem with my cell phone, this is a Rodgers/Fido issue as everyone else who has the same provider as me has this exact same issue. 


Is Fido/Rogers looking to fix this problem or how will I be reimbursed for 8 hours a day, 5 days a week of service I am paying to have that doesn't work? 


I'm sick of the brutal customer service, getting tossed from one department to another. It's like they purposely try to get you pissed off and angry instead of coming to a solution!


Senior MVP Senior MVP
Senior MVP

Hello Jena_r30,


  Welcome to the community!


  Sorry to hear you are unable to use your services at your work location. However, the nature of cellular service is that it is dependent on being able to receive adequate signal from the cellular towers. Adequate signal would depend, in part, on your location relative to the cellular towers. You can get an idea of your area cellular towers here. In addition to your proximity to the cellular towers, there are also many factors can affect cellular reception (see here and here). That's why no mobile provider can guarantee service. There are just too many factors beyond their control.


  If your work location is outside of Fido/Rogers coverage, but within another provider's coverage, there are roaming agreements which allow Fido/Rogers customers to use those networks (extended coverage or Fido-EXT). To use the extended coverage, you would need to enable roaming on your device. You should note that extended coverage usage is meant on a temporary basis and the majority of your usage needs to be on the Fido/Rogers networks.


  Is your device capable of Wifi-calling? If you have Wifi access at work and your phone is a supported device, you might consider trying to see if Wifi-calling can be a possible solution for your situation.


  Unfortunately, if your circumstances don't allow for adequate cellular signal at work (and Wifi-calling isn't an option), there isn't much that can be done. It's a common misunderstanding that any mobile provider will suit everyone everywhere. That simply isn't the case. If you spend a good portion of time outside of a mobile provider's coverage, perhaps that mobile provider isn't the right one for you.


Hope this helps 😀