Deactivated Account, so Can't call from outside country to reactivate

Deactivated Account, so Can't call from outside country to reactivate

Deactivated Account, so Can't call from outside country to reactivate

JusMe
I'm a Contributor Level 1

Deactivated Account, so Can't call from outside country to reactivate

Unfortunately, last month I neglected to pay my prepaid account, and now that I'm overseas (Mexico) and trying to pay for it, I cannot access the credit card logo in order to enter my number, etc.

 

Heeeelp!  I tried phoning the outside US & Canada number, but the Mexican phone system seemed to reject it, although I couldn't understand what was said.  I suspect that because the account has been deactivated, I cannot enter the necessary credit card information, and the call has been rejected by Fido?

 

Really need help to reacivate that account.

 

 

***Edited to add Labels***

2 REPLIES 2
FidoAlyson
Former Moderator

Hey JusMe,

Hang in there Smiley I'm sending you a private message right away!

Keep in mind that when it comes to questions related to your account, you can always contact us through  Facebook or Twitter



JusMe
I'm a Contributor Level 1

Sounds good - but only for those who have a Facebook or Twitter account, something I've managed to avoid.  Email and my Fido have been enough.

 

Alyson and I are trying to work it out in private messaging.